GoShuoling
Refund & Cancellation Policy
Rules for monthly subscriptions, communication balances and refund requests.
Last updated:
1. Scope and provider
This policy applies to monthly subscriptions, communication balances and related charges for GoShuoling omnichannel customer service SaaS provided by 泰安朔瓴网络科技有限公司 (Tai’an Shuoling Network Technology Co., Ltd.). Read it with the Terms of Service, the option confirmed when ordering and console pricing notices. Rights that cannot be excluded under applicable law remain unaffected.
2. Monthly subscriptions
The Monthly base price is $15 / employee / month, charged by support employee seat rather than the number of connected channel accounts. Subscription periods and expiry follow actual order or account records. Some channel communication charges are calculated separately by actual usage.
3. Cancelling future renewal
You may cancel future renewal through the official contact channels below, or through the console if a cancellation control is available. Submit the request before the next period is charged and check the cancellation result to avoid future renewal.
You may continue using the paid service until the current period ends. Cancelling renewal does not automatically delete your account or immediately end the current paid service period.
4. Subscription periods already started
Voluntary cancellation does not automatically produce a full refund for a period that has started and in which service has been properly provided. Duplicate charges, system errors or inability to deliver service may be reviewed under the provisions below; there is no blanket rule that all payments are non-refundable.
5. Communication balances and incurred charges
Refund requests for unused balances are reviewed according to actual account consumption, payment channels and applicable rules. We do not promise unconditional refunds of all remaining balances. Review distinguishes unused funds, incurred usage and transactions still being verified.
Third-party communication charges already incurred are generally non-refundable. Abnormal billing or situations requiring action under applicable law may be reviewed. Communication unit prices are shown in the GoShuoling console.
6. Duplicate payments and abnormal charges
We investigate duplicate payments or charges and abnormal charges caused by GoShuoling system errors against transaction, order and account records. Confirmed duplicate or erroneous amounts will be refunded or otherwise appropriately corrected with the user’s agreement.
7. Technical faults preventing service
If GoShuoling technical faults prevent delivery of paid service, contact us with the affected time and circumstances. We will review cause, duration, impact and service already provided to assess an appropriate refund or other remedy. Not every fault automatically results in a full refund.
You may also request assistance investigating third-party platform, network or user-account problems. Responsibility and charges are assessed according to the actual cause and applicable rules.
8. Requesting a refund or cancellation
Contact the official email or phone below with your business or account reference, order or payment transaction number, payment date and amount, reason and necessary evidence of duplicate charges or technical problems. Do not provide passwords, full payment-card details or unrelated sensitive information.
9. Review process
We review consumption, orders, payment-channel and service records. We may request supporting information or verification and communicate the outcome or next steps through our contact channels. Review duration varies; no unconfirmed fixed review deadline is promised.
10. Original payment method and processing time
Approved refunds are normally returned through the original payment channel to the original payer. If this is restricted or unavailable, we will verify the circumstances with you and follow payment-channel and applicable rules; we do not promise transfers to arbitrary alternative accounts.
After initiation, receipt timing depends on the payment provider, bank, payment method and processing procedures. GoShuoling does not guarantee immediate receipt and can help check the actual refund record.
Policy contact and provider
泰安朔瓴网络科技有限公司 / Tai’an Shuoling Network Technology Co., Ltd.
Phone: +86 16653820615