SHUOLING
Refund & Cancellation Policy
Refund and cancellation rules for specific SaaS software service orders.
Last updated:
1. Scope and provider
泰安朔瓴网络科技有限公司 (Tai'an Shuoling Network Technology Co., Ltd.) directly sells SHUOLING multichannel customer service SaaS subscriptions to business customers. Businesses purchase monthly employee seats or AI Smart / AI Smart Pro AI add-on plans. Each payment corresponds to a specific software service order; successful payment activates the software entitlements for the corresponding business account.
This policy applies to monthly employee-seat, AI Smart and AI Smart Pro service orders. Read it with the Terms of Service and the plan confirmed when ordering. Rights that cannot be excluded under applicable law remain unaffected.
2. Monthly subscriptions
Employee seats are purchased by employee quantity and monthly service period. AI add-on plans provide the service period and business-shared allowance agreed in the order. Prices, validity and entitlements follow the production order confirmed before payment.
3. Cancelling future renewal
You may cancel future renewal through the official contact channels below, or through the console if a cancellation control is available. Submit the request before the next period is charged and check the cancellation result to avoid future renewal.
You may continue using the paid service until the current period ends. Cancelling renewal does not automatically delete your account or immediately end the current paid service period.
4. Subscription periods already started
Voluntary cancellation does not automatically produce a full refund for a period that has started and in which service has been properly provided. Duplicate charges, system errors or inability to deliver service may be reviewed under the provisions below; there is no blanket rule that all payments are non-refundable.
5. Software entitlements and service usage
Refund requests for unused software service entitlements are reviewed against the original order, services delivered, AI analysis allowance usage and applicable rules. Refunds are not unconditional or necessarily full. Software entitlements cannot be exchanged for cash.
We do not provide a stored-value wallet or a freely spendable monetary balance. Businesses make a direct purchase of employee seats or AI add-on plans.
6. Duplicate payments and abnormal charges
We investigate duplicate payments or charges and abnormal charges caused by SHUOLING system errors against transaction, order and account records. Confirmed duplicate or erroneous amounts will be refunded or otherwise appropriately corrected with the user’s agreement.
7. Technical faults preventing service
If SHUOLING technical faults prevent delivery of paid service, contact us with the affected time and circumstances. We will review cause, duration, impact and service already provided to assess an appropriate refund or other remedy. Not every fault automatically results in a full refund.
You may also request assistance investigating third-party platform, network or user-account problems. Responsibility and charges are assessed according to the actual cause and applicable rules.
8. Requesting a refund or cancellation
Contact the official email or phone below with your business or account reference, order or payment transaction number, payment date and amount, reason and necessary evidence of duplicate charges or technical problems. Do not provide passwords, full payment-card details or unrelated sensitive information.
9. Review process
The business submits a refund request → SHUOLING checks the original order and service usage → the request is reviewed under the Refund & Cancellation Policy → eligible refunds normally return through the original payment channel to the original payer. Refunds concern specific SaaS service orders and are not unconditional.
10. Original payment method and processing time
Approved refunds normally return through the original payment channel to the original payer. If an original-channel refund is restricted, SHUOLING verifies the original order and follows payment-channel and applicable rules. We do not provide refunds as a way to move funds to other users or arbitrary third-party accounts.
After initiation, receipt timing depends on the payment provider, bank, payment method and processing procedures. SHUOLING does not guarantee immediate receipt and can help check the actual refund record.
Policy contact and provider
泰安朔瓴网络科技有限公司 / Tai'an Shuoling Network Technology Co., Ltd.
Phone: +86 16653820615