GoShuoling
User Data Deletion Instructions
Disconnect channels, revoke third-party permissions and request deletion of data retained by GoShuoling.
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1. Data you may ask us to delete
Business administrators and relevant users may request deletion of eligible data controlled by GoShuoling: business account data, employee account information, connected-channel associations, OAuth and authorization associations, customer conversations and attachments, conversation metadata, AI analysis results and other data that may lawfully be deleted. Scope depends on permissions, data responsibilities and applicable requirements.
2. Disconnect a channel in GoShuoling
Sign in with an authorized business account, open channel account management, select the channel account you no longer need and disconnect it. Check the result. If the current interface has no available control or you encounter a problem, contact us using the details below for assistance.
Disconnecting a channel stops the relevant connection; it does not mean all previously saved conversations, transactions or other records have been deleted. Submit a separate deletion request and specify the historical data you want removed.
3. Revoke Facebook / Instagram or other permissions
For connected Facebook or Instagram accounts, you can also sign in to the relevant Meta platform and revoke GoShuoling access in its app, business integration or authorization settings. Exact controls depend on the current platform interface; consult its help instructions. Other channels also allow permissions to be managed or revoked through their own platforms.
Then contact GoShuoling to request deletion of related account associations, OAuth or authorization associations and conversation data we retain. Revoking authorization and deleting previously stored GoShuoling data are separate actions.
4. Submit a deletion request
Contact Tai’an Shuoling Network Technology Co., Ltd. using the official email or phone below. A suggested email subject is “GoShuoling data deletion request”. Include your business name, business or employee account reference, a registered contact email, relevant channel and account identifiers, and the data categories and period you want deleted. Providing a reason is optional.
Provide enough information to verify your business identity, account identity and authority so that someone else cannot maliciously delete your data. We may request necessary evidence of identity or management rights; do not send identity documents in your initial request. Do not send passwords, full payment-card details, tokens, API secrets or other sensitive system credentials.
5. Verification, handling and notification
We verify your relationship to the business, account and data, confirm scope and, where needed, coordinate with the business administrator or requester. We communicate the result or reasons why some data cannot be deleted through the contact channel. Employee or end-customer requests may require the relevant business’s assistance.
Some records may need to be retained for legal duties, unsettled transactions, disputes or security investigations. Backup cleanup may take a reasonable period. Handling depends on actual data and applicable rules; we do not promise an unconfirmed uniform completion deadline. Use the same contact channels to ask about progress.
6. GoShuoling and third-party data
These instructions concern data controlled by GoShuoling. Deletion by GoShuoling does not mean data on Facebook, Instagram, Telegram, LINE or other third-party servers is also deleted. Request deletion of data independently controlled by a platform through its own privacy or deletion channels.
Requests for relevant data handled by providers for GoShuoling are addressed according to actual processing arrangements and applicable duties. AI analysis data is within scope only where the corresponding feature was used and such data exists.
Data deletion contact and provider
泰安朔瓴网络科技有限公司 / Tai’an Shuoling Network Technology Co., Ltd.
Phone: +86 16653820615