Facebook Messenger
Handle customer messages across multiple Facebook Pages.
GoShuoling Omnichannel Customer Service
One workspace for all your customer conversations
A shared workspace for cross-border businesses, multiple accounts and support teams. Manage Facebook Messenger, Instagram, Telegram and LINE accounts, assign them to your team and handle conversations without switching phones or platforms.
Standard SaaS software · Windows workspace
Facebook Messenger
Instagram
Telegram
LINE
Meet customers on their channels
Four supported channels bring scattered customer inquiries into one workspace.
Manage inquiries across multiple Instagram Professional Accounts.
Telegram
Connect Telegram Bots for customer service.
LINE
Connect your existing LINE Official Accounts.
WhatsApp Coming soon · Not currently supported
More accounts. Clear ownership.
Reduce platform switching, missed messages and duplicate replies with a clear owner for each account.
Multiple accounts, together
Connect multiple Facebook, Instagram, Telegram and LINE accounts.
Team collaboration
Create support staff accounts and assign channel accounts to the right people.
One accountable owner
Each channel account has one staff member responsible at a time, avoiding conflicting replies.
Multiple accounts per agent
An agent can handle assigned accounts across platforms from one workspace.
Clear conversation context
Identify the customer, source platform and business account, such as Facebook · US Store or Instagram · Japan Shop.
Media messaging
Text, images, video, voice, emoji and files are available according to each platform’s actual capabilities. Supported formats vary by channel.
Built around everyday support
The current client is available for Windows, bringing together conversation lists, unified chat, platform sources, account names and staff handling.
Feature illustration · Not a product screenshot
Business · Account management
Connect channels, create staff accounts and organize assignments.
Support · Conversation list
Identify inquiries by platform and business account.
Windows · Unified chat
Handle messages for assigned accounts with less switching between devices and platforms.
26 accounts. One coordinated team.
An example of account assignments, not a plan allowance or billing limit.
Agent A
Facebook × 10
Agent B
Instagram × 8
Agent C
Telegram × 5 · LINE × 3
The business manages assignments. Each account has one owner at a time, and each agent can manage multiple accounts.
Five steps to a connected team
-
Register a GoShuoling business account
-
Connect Facebook / Instagram / Telegram / LINE accounts
-
Create support staff accounts
-
Assign channel accounts to your staff
-
Handle customer inquiries in the Windows workspace
Choose how you use GoShuoling
Choose Monthly billing per support employee seat or top up a balance for Pay as you go. One employee can manage multiple channel accounts.
Monthly
$15
/ employee / month
Base monthly fees are charged per support employee seat, not by the number of connected channel accounts.
Discuss this optionPay as you go
Top up your balance
Pay for actual usage
Pay only for the services you use.
Discuss this optionSome channels may incur additional communication charges based on actual usage. Communication unit prices are shown in the GoShuoling console.
Telegram: GoShuoling does not add a per-message communication fee.
LINE: GoShuoling does not add a per-message communication fee. LINE Official Account plans or platform fees may apply and are settled directly between you and LINE.
For teams serving customers across borders
- Cross-border ecommerce businesses
- Social commerce teams
- International sales teams
- Multi-brand businesses
- Business teams managing multiple Facebook / Instagram customer service accounts
- LINE / Telegram support teams
- International marketing agencies
Business oversight. Clear staff responsibilities.
Organize team access through explicit account assignments.
Central management
The business manages staff and channel accounts in one place.
Assigned responsibility
Staff handle their assigned accounts, with one responsible agent per account at a time.
Frequently asked questions
How many social accounts can I connect?
GoShuoling supports multiple channel accounts, centrally assigned to your support staff.
Can one agent manage multiple accounts?
Yes. An agent can be responsible for multiple assigned accounts.
Can several agents own the same account at once?
The current model has one responsible agent per account at a time to avoid conflicting replies.
Which platforms are supported?
Facebook Messenger, Instagram, Telegram and LINE are supported today. WhatsApp is planned for a future release and is not currently supported.
Do I need my own social accounts?
Yes. You need legitimate accounts or official accounts on the relevant platforms.
How do I connect LINE?
You need an existing LINE Official Account with the Messaging API enabled.
Is Windows supported?
Yes. A Windows customer service workspace is available. Contact us to learn how to obtain the client.
Am I charged by the number of social accounts?
Base seat fees are not based on the number of connected social accounts. Monthly is billed by support employee seat, and one employee may manage several channel accounts. Each channel account has one assigned owner at a time. Some channels may incur additional usage-based communication charges; prices are shown in the GoShuoling console.
Find the right fit for your support team
GoShuoling Omnichannel Customer Service is standard SaaS software for cross-border businesses, provided by the company below. Contact us about usage options and the Windows client.
Tai’an Shuoling Network Technology Co., Ltd.
Phone: +86 16653820615
Service and policies
Before using GoShuoling customer service SaaS, read the Terms of Service, Privacy Policy and Refund & Cancellation Policy for seat billing, data handling and cancellation rules.
Facebook, Instagram, Telegram, LINE and other names and trademarks belong to their respective owners. GoShuoling is an independent software service. Naming these platforms describes compatible channels and does not imply partnership status, endorsement or official approval.