Terms of Service

1. Website and operator

This website is operated by Tai'an Shuoling Network Technology Co., Ltd. (泰安朔瓴网络科技有限公司) to introduce the company, products, technical capabilities and contact channels. These terms apply to its Chinese and English pages. Sections 9–14 also apply to SHUOLING customer service SaaS.

Browsing company information alone does not place an order or establish a technical services contract. The website also has a clearly marked PayPal Sandbox test payment entry, whose purpose and limitations are explained in its notices. Sections 9–14 and the Refund & Cancellation Policy cover SaaS charges, cancellation and refunds. Linked products such as Online Toolbox operate under their own rules.

2. Information and collaboration

Company information and technical capabilities describe our business direction. Features, deliverables, fees, timing and support for a particular engagement need to be discussed and confirmed in the applicable agreement.

Consider a product's current features and instructions on its own website when deciding whether it suits a task. This corporate website does not promise the release of unpublished features.

3. Appropriate use

You may browse the pages, refer to relevant company information and use the published channels for normal business communication. Use should comply with applicable law and respect the rights of others.

Do not attempt unauthorized server access, disrupt normal operation, send malicious traffic, or use the website or company name for impersonation or misleading activities.

4. Content and intellectual property

Company names, brand marks, page content and code belong to their respective rights holders. Browsing or learning about the business does not grant a trademark, brand or redistribution license.

Public references should identify their source accurately and should not imply endorsement or partnership. Third-party materials and data follow their applicable licenses, including the DB-IP attribution in the footer.

Facebook, Instagram, Messenger, Telegram and LINE are trademarks of their respective owners. SHUOLING is an independent software service and is not affiliated with or endorsed by these platforms unless explicitly stated otherwise.

5. Products and external links

Online Toolbox provides its features at tool.goshuoling.com. Read the product's service and privacy information before using it. These corporate website terms do not replace the product's own rules.

Links to filing information and data sources are provided for reference. The relevant operators maintain those external pages and their availability.

6. Contact and shared materials

You may send inquiries to the email published on the contact page. An email conversation alone does not confirm acceptance of a project, a response deadline or a business agreement.

Before sending materials, make sure you are entitled to share them and limit the information to what the conversation requires. Agree an appropriate scope and method before sharing confidential or sensitive material.

7. Maintenance and responsibility

Maintenance, network issues or other technical conditions may temporarily affect availability. Page content may change as products and the business evolve. We value accurate information; please report errors through the contact page.

Nothing here excludes or limits responsibility that cannot be excluded under applicable law, or removes rights you have under that law. Specific business engagements are governed by applicable law and the agreements confirmed by the parties.

8. Privacy, updates and questions

Read the Privacy Policy for information about browsing, language cookies and email contact. Revisions to these terms will be indicated by the date on this page.

Questions about these terms or corporate information can be addressed to the company through the contact page. Chinese and English versions support convenient reading. If wording differs, contact us to clarify the meaning.

9. Customer service SaaS and employee seats

SHUOLING is omnichannel customer service SaaS for businesses, with channel connections, support staff management and a unified workspace. An employee seat is a service entitlement for one support employee. An employee may handle several channel accounts; each channel account has one assigned owner at a time.

泰安朔瓴网络科技有限公司 (Tai'an Shuoling Network Technology Co., Ltd.) directly sells SHUOLING multichannel customer service SaaS subscriptions to business customers. Businesses purchase monthly employee seats or AI Smart / AI Smart Pro AI add-on plans. Each payment corresponds to a specific software service order; successful payment activates the software entitlements for the corresponding business account.

CNY payments use WeChat Pay or Alipay; USD payments use PayPal. Any eligible business may choose the corresponding currency based on available payment methods, without domestic or overseas customer restrictions. Available channels for a production order are shown at checkout.

PayPal is used to collect fees for SHUOLING SaaS software service orders: monthly employee seats, AI Smart, AI Smart Pro and other SaaS add-on services only after their official launch. We do not provide stored value, wallet top-ups, user-to-user money transfers, funds intermediary services, balance withdrawals or payment collection for third-party merchants through PayPal.

We do not provide a stored-value wallet or a freely spendable monetary balance. Businesses make a direct purchase of employee seats or AI add-on plans.

Software entitlements belong only to the business account on the order and cannot be used to move funds. We do not provide user-to-user money transfers or balance withdrawals. Confirm the service period, seat quantity, AI plan allowance and fees in the order before purchase.

10. Channel connections and third-party platforms

You must have legitimate authority to manage connected Facebook Messenger, Instagram, Telegram, LINE and other applicable channel accounts and comply with their terms, API policies and applicable law. LINE requires an eligible Official Account with the Messaging API enabled.

Changes to third-party APIs, permissions, policies, outages or account status may affect messaging and other features. SHUOLING does not provide services to bypass platform restrictions and cannot guarantee third-party availability.

Facebook, Instagram, Messenger, Telegram and LINE are independent third-party platforms. They may restrict API permissions, messaging and customer service windows, account authorization, review, permitted usage and service availability, including how long a business may reply after a customer last initiates contact. Users must continue to follow each platform’s current rules. Available capabilities depend on actual permissions and platform limits.

11. Subscriptions, cancellation and refunds

Monthly fees are based on employee seats and subscription periods. You may cancel future renewal and continue using the paid service until the current period ends. Request cancellation through our contact channels or through the console if an appropriate control is available.

The business submits a refund request → SHUOLING checks the original order and service usage → the request is reviewed under the Refund & Cancellation Policy → eligible refunds normally return through the original payment channel to the original payer. Refunds concern specific SaaS service orders and are not unconditional. Voluntary cancellation does not automatically entitle a customer to a full refund for service already properly provided. Duplicate or abnormal charges and service faults are reviewed under the policy.

12. Acceptable use and account security

Do not use the service for unlawful activity, spam, harassment, fraud or other abuse. Unauthorized account connections, infringement of others’ rights and disruption of platforms or services are prohibited.

Businesses must manage administrator and staff accounts, permissions and channel authorizations, protect passwords and sensitive credentials, and revoke access that is no longer needed. Contact SHUOLING promptly if you discover compromised credentials, suspicious access or incorrect assignments.

13. Data responsibilities and AI assistance

Businesses must have authority to process customer information received, submitted or used through the service and meet applicable notice, authorization and other obligations. Review staff permissions and retain necessary business records independently rather than relying on the service as the sole backup.

When using available AI assistance, confirm that input data may be processed and have staff review translations, quality assessments, sales opportunity suggestions and summaries. Outputs may contain errors and must not replace staff judgment or become unreviewed commitments to customers. The Privacy Policy explains data handling; this clause does not mean all AI features are available.

CRM Lite, basic reporting and advanced business analytics are provided according to enabled features. Businesses must have an appropriate basis for processing customer profiles, tags, notes and related business data, and assign access appropriately. AI business insights and analytical outputs are assistance only, may contain errors and do not guarantee sales or business outcomes.

14. Availability, suspension and termination

Maintenance, networks, third-party platforms and technical faults may affect availability. SHUOLING will investigate its own service issues and take reasonable measures, without promising an availability percentage or repair deadline unless separately agreed. Inability to provide paid service is reviewed under the Refund & Cancellation Policy.

SHUOLING may restrict, suspend or terminate affected services for unlawful activity, abuse, serious breaches, unpaid applicable charges or security risks. Where feasible and consistent with security and legal duties, we will explain the reason and available next steps. You may also contact us to terminate service. Outstanding charges, refunds and data are handled under applicable policies and law. These terms do not exclude rights that cannot lawfully be excluded.

Policy contact and provider

泰安朔瓴网络科技有限公司 / Tai'an Shuoling Network Technology Co., Ltd.

Phone: +86 16653820615

admin@goshuoling.com