Privacy Policy

1. Scope and operator

This website is operated by Tai'an Shuoling Network Technology Co., Ltd. (泰安朔瓴网络科技有限公司). This notice applies to the company, products, technology, contact and language pages on www.goshuoling.com. Sections 10–14 also apply to SHUOLING customer service SaaS.

The company information pages do not provide account registration, login, file uploads or an inquiry submission form. The website also has a clearly marked PayPal Sandbox test payment entry. Processing of necessary SaaS, payment and order information is described in sections 10–14 and the entry notices. Linked products such as Online Toolbox have separate features and rules; consult their privacy notices when using them.

2. Requests and operational records

When you visit, the server receives the IP address, requested path, time and browser request information needed to establish the connection and deliver pages. Access and error logging are configured for operation, troubleshooting and security.

The current page code includes no third-party advertising trackers, behavioral analytics or social login components. Browsing company information does not require you to provide your name, telephone number or identity documents.

3. Initial language and local IP lookup

When you visit the root address without a saved language, the server looks up the connecting IP in a local country database. Mainland China defaults to Chinese; other recognized countries and regions default to English. If lookup is unavailable, the browser's Accept-Language header is used.

The lookup runs locally, without sending your IP to an external lookup API. IP location may be inaccurate. An explicit language page is not redirected based on country, and you can choose a language at any time.

4. Language cookies

shuoling_auto records the initial language; shuoling_lang records a language you choose through the language links. Each stores only zh or en for 365 days. Your manual preference takes priority.

These cookies apply across this website, use HttpOnly and SameSite=Lax, and use Secure on HTTPS. They do not store a raw IP address or name and are not used for advertising profiles.

You can clear or block cookies in your browser. Clearing them resets the initial language decision. Blocking them does not prevent access to separate language pages, but your preference may not persist.

5. Email you choose to send

If you email the published contact address, email services process your sender address, message and any materials you attach. We use that information in connection with your inquiry, collaboration or related request.

A mailto link opens an email application. This website does not receive or store form submissions. Email transmission is also subject to the services used by you and the recipient. Please provide only information needed for the conversation.

6. Retention and security

Language cookie lifetimes are stated above. Access logs and correspondence should be retained only as needed for operation, security and the relevant conversation, subject to applicable record-keeping requirements. Retention may differ by record; this notice does not promise an unverified fixed period for all records.

Pages are served over HTTPS. We take account of necessity and access scope when handling operational information and correspondence. Protecting your device and email account remains important when communicating online.

7. External links and data attribution

The website links to Online Toolbox, the filing information service and DB-IP's data source. Displaying a link does not call a frontend IP lookup API. Following a link sends a request to the destination website, where its own rules apply.

DB-IP supplies the local country data. The footer link provides attribution; this website does not call its geolocation API in your browser.

8. Your choices and requests

You can choose a language, clear language cookies and decide whether to send email. To ask about access, correction, deletion or another request concerning information you previously supplied, use the email published on our contact page.

We may need to establish the connection between your request and the information concerned, and respond within applicable requirements and what can be practically handled. Avoid sending unrelated sensitive information to demonstrate your identity.

9. Updates

If website features or information handling change, we will update this page and its revision date. Questions about actual information handling can be raised through the contact page.

10. SaaS information and purposes

Use of SHUOLING customer service SaaS may involve business account and contact information, staff accounts and assignments, necessary connected-channel identifiers and OAuth / authorization information, customer messages and attachments, conversation metadata such as source, time and account associations, operational logs, IP and device security information, and necessary payment, order and transaction-status information. The actual scope depends on the features and channels used.

We process this information to provide and administer business services, validate connections, receive and send support messages, coordinate staff, record usage and charges, handle support and refund requests, troubleshoot, prevent abuse and meet applicable obligations. Businesses must have an appropriate basis for the customer information they provide or process and give necessary notices.

When a business chooses to connect Facebook / Instagram, SHUOLING may process, within granted permissions and as required by enabled features: Facebook Page ID and Page name; necessary Instagram Business Account identifiers; Messenger / Instagram customer identifiers; customer nicknames and profile pictures where actually provided by the platform; message content, timestamps, direction and status; conversation metadata; and necessary OAuth authorization information.

These data support receiving and displaying customer messages, support replies, conversation management, customer identification, staff collaboration, channel account management, AI assistance, CRM Lite, data analysis and business analytics. CRM data may include business-maintained customer profiles, tags, notes and links between customers and conversations, according to enabled features.

SHUOLING processes only the data necessary to provide features enabled by the business and follows the principle of data minimization.

11. Messages and AI features

Delivering customer service involves processing relevant messages and conversation information through SHUOLING, connected social platforms and necessary providers. Staff handle inquiries according to business assignments; the business is responsible for appropriate permissions and necessary submissions.

When a business actively enables AI automatic translation, conversation quality assessment, sales opportunity identification, advanced handoff summaries or business insights, conversation content, context or structured business data necessary for that feature may be sent to the configured large language model / AI service provider. Processing generates the corresponding translations, quality suggestions, opportunity suggestions, summaries or business insights. Scope depends on enabled features, configuration and feature notices; this does not mean every feature is available to every account.

Staff should review AI outputs, which may be inaccurate. Do not submit unrelated sensitive information. Consult the actual feature notices for provider identity, processing locations, retention and model-training arrangements. We do not make unverified promises that conversation content is never sent to third parties or never used for training.

SHUOLING does not intentionally include database passwords, payment Secrets, OAuth Secrets, Facebook Tokens, Instagram Tokens, Telegram Tokens, LINE Tokens or API Keys as AI input. Do not paste these credentials into messages, attachments or AI inputs.

12. Third parties and data flows

Facebook, Instagram, Telegram and LINE process platform data under their own rules. Infrastructure, messaging, AI, payment and support providers may process information necessary for services you use. Payment providers may handle payment details directly, while SHUOLING processes necessary order, payment-status and refund records.

We use providers for relevant service purposes and necessary data handling, rather than publishing conversations as part of customer service delivery. Processing locations and provider rules may differ. Cross-border processing is subject to applicable legal requirements and specific service notices; this policy is not blanket authorization for every cross-border transfer.

13. SaaS security, retention and deletion

We manage data access, permissions and operational security according to actual service needs, investigate anomalies and address security issues. Businesses must also protect devices, accounts and authorization credentials. We do not promise absolute security or unverified certifications.

Retention depends on service needs, account status, business processing, dispute resolution and legal duties; no unverified uniform retention period is promised. After service cessation or a deletion request, information is deleted or otherwise handled within the applicable requirements and practical scope. Legally required, unsettled transaction or dispute records may be retained, and backup cleanup may take a reasonable period.

14. Access, correction, deletion and contact

Business administrators or relevant individuals may use the official email or phone below to request access, correction or deletion, or ask about data handling and service cessation. We may verify the connection between the requester and the account or data and respond according to applicable requirements and the practical scope.

Where a business manages information through the service, requests may require coordination with that business. Information held by social platforms may also require requests through their own channels. Provide the account reference and necessary context, but do not send passwords, full payment-card details or unrelated sensitive information.

Policy contact and provider

泰安朔瓴网络科技有限公司 / Tai'an Shuoling Network Technology Co., Ltd.

Phone: +86 16653820615

admin@goshuoling.com